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Exchanges & Returns
All items purchased from the online store of Yanura can be exchanged within 30 days in original packaging, unused and with proof of purchase.

Exchanges and returns can be made by post o our headquarters.

Return by mail
To return by post an article purchased in Yanura online store, please filling out first the form below or contact us via email info@yanura.pt in order to receive the necessary instructions (customer responsible for shipping costs).

Refund
Upon receipt the order returned and confirmed the conditions for exchange / return, Yanura shall refund the amount corresponding to the returned item in the same mode that made your purchase.
If the returned items do not meet the requirements of exchange / return, Yanura, reserves the right not to accept the exchange / return and refuse to refund the same, getting the items available for pickup at our headquarters.